From: Stefan Horn (stefan.horn_at_novell.com)
Date: Thu Nov 17 2005 - 12:21:34 CET
From: Stefan Horn <stefan.horn@novell.com> Date: Thu, 17 Nov 2005 12:21:34 +0100 Message-Id: <200511171221.36377.stefan.horn@novell.com> Subject: Re: [suse-sles-e] Suse Portal Migration
On Monday, 7. November 2005 21:49, mm@gnulinux.de wrote:
>
> Good Evening,
>
> I think the problem is not only concerning the Web Sites. Novell does not
> seem to treat the old SuSE customers right. Mostly every decicion is made
> without informing the customers before. The SuSE Web Sites where very
> usable and the portal was a good place for customers to find more
> information. Cool Solution is now the place to go, but it contains mainly
> novell stuff, which does not interest most of the pure SuSE customers. Here
> is another example:
>
> I just wanted to download the evaluation version of SLES9 so I registered a
> new novell accout and clicked on the Download button.
>
> Whithin "Most Wanted Downloads" I found "SUSE LINUX Enterprise Server 9 for
> x86, AMD64 & EM64T Evaluation" so I choose it. Within the next step I was
> able to download the ISO Image, but where was my registration ID. I treid
> to fetch some updates for the product, but I failed. So I went back to the
> main page, choose Products & Solutions / SLES. This one guided me to a
> totally different page. I clicked on "Download Evaluation" on the left
> sided menu and selected "click here to get support for your trial product"
> (which only seems to appear on the german version of the site). This one
> guides me to the totally confusing sub site:
>
> http://support.novell.com/products/suselinuxenterpriseserver/linuxserversup
>port.html
>
> So I went back and clicked on the product again. And, what a wonder - I see
> an activation code (but where do I need it for, as the product should be
> registered automatically). But right beside I found that little link
> called: go to support page. And there it was:
>
> http://www.novell.com/support/products/linuxenterpriseserver/
>
> something that looks like the old SuSE portal. Oh my god. What a safari.
>
Thank you very much for this feedback. We are still trying hard to improve the
customer experience. So I really appreciate this kind of input as it helps us
understand your pain.
Regards
Stefan
-- Dr. Ing. Stefan Horn Manager Business Development Stefan.Horn@novell.com +49 911 74053 649 Novell, Inc. Software for the Open Enterprise www.Novell.com/open --------------------------------------------------------------------- To unsubscribe, e-mail: suse-sles-e-unsubscribe@suse.com For additional commands, e-mail: suse-sles-e-help@suse.com
This archive was generated by hypermail 2.1.7 : Thu Nov 17 2005 - 12:21:34 CET