From: Alexei_Roudnev (Alexei_Roudnev_at_exigengroup.com)
Date: Tue Nov 29 2005 - 21:03:10 CET
Message-ID: <05a901c5f51f$ec726b40$6f31a8c0@sjc.exigengroup.com> From: "Alexei_Roudnev" <Alexei_Roudnev@exigengroup.com> Date: Tue, 29 Nov 2005 12:03:10 -0800 Subject: Re: [suse-sles-e] Suse Portal Migration
It is not primary problem. Primary problem is that you lost this automated
support-request service (which eliminated many unnecessary steps and bring
exact system information to the support desk), and broke search system which
is much better on 'portal.suse.com' vs Novell.
Another problem is search. I still cannot login to Novell and restrict
document search, searching for 'LINUX ISO files' or 'LINUX and Oracle' - I
got a lot of unnecessary things on each attempt to search (it improved, it's
correct).
----- Original Message -----
From: "Stefan Horn" <stefan.horn@novell.com>
To: "Michael Grice" <grice@berbee.com>
Cc: <suse-sles-e@suse.com>
Sent: Tuesday, November 29, 2005 7:11 AM
Subject: Re: [suse-sles-e] Suse Portal Migration
> On Tuesday, 29. November 2005 15:56, Michael Grice wrote:
> > * Stefan Horn <stefan.horn@novell.com> [051129 07:30] wrote:
> > > On Friday, 25. November 2005 15:50, Gleb Kouzmenko wrote:
> > > > Stefan Horn wrote:
> > > > > I am sorry for this inconvenience!
> > > >
> > > > [...]
> > > >
> > > > Stefan,
> > > >
> > > > Inconvenience tends to become inability.
> > > >
> > > > After I switched to Novell support portal from SuSE, I cannot find
> > > > sources of updated packages (even those released under GPL).
> > > >
> > > > Fortunately, there is old good
> > > > http://sdb.suse.de/download/i386/update/SUSE-CORE/9/sources/
> > > >
> > > > I hope this link will not disappear when you forward this complain
to
> > > > the "right people".
> > > >
> > > > Instead, we will obtain the ability to download src.rpm from
> > > > http://download.novell.com/ along with patch itself.
> > >
> > > Gleb,
> > >
> > > Thank you for this input! We have mirrored all patches and sources
from
> > > sdb.suse.de to you.novell.com. Unfortunately we seem to have lacked in
> > > communication to make all changes public. I also forward this request
to
> > > our web team in order to make appropriate announcements on our Portal
> > > Migration Landing page.
> > >
> > > The answer to your question is:
> > > The old YOU directory:
> > > http://sdb.suse.de/download/i386/update/SUSE-CORE/9/sources/
> > >
> > > translates to:
> > > https://you.novell.com/update/i386/update/SUSE-CORE/9/sources/
> > >
> > > In general all old URLs like
> > > http://sdb.suse.de/download/...
> > >
> > > translate to
> > > https://you.novell.com/update/...
> >
> > I notice our user name and password on sdb.suse.de doesn't work on
> > you.novell.com. Although admittedly minor, for me this is one of the
> > more frustrating aspects of this sort of migration (as it usually means
> > a fair amount of wasted time getting it resolved).
> >
>
> Michael,
>
> As we migrated sdb and merged into existing Novell systems we could not
> automatically create same usernames/password pairs on Novell's
> infrastructure.
>
> Several reasons made us provide this kind of semi-automatic migration as
we do
> today. Some examples:
> - usernames were not unique across Suse and Novell customer base
> - passwords are stored as hash strings but underlying authentication
> technologies are different
> - some customers had Novell _and_ Suse accounts. So naturally their
> credentials differ.
>
> I hope this short summary gives you an idea of why we chose to do the
> migration like this. I know that in principle migration only causes pain
> without direct benefit. But on the long run we as Novell can provide
better
> service down the road maintaining just one customer and service base.
>
> Regards
> Stefan Horn
>
>
> --
> Dr. Ing. Stefan Horn
> Manager Business Development
> Stefan.Horn@novell.com
> +49 911 74053 649
>
> Novell, Inc.
> Software for the Open Enterprise
> www.Novell.com/open
>
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