[suse-sles-e] Can't graceful shutdown the server.

From: jOe (smartjoe_at_gmail.com)
Date: Sun May 07 2006 - 12:37:36 CEST 

Message-ID: <a0e72880605070337i1b22ad28w3a1aca8a109f0508@mail.gmail.com>
Date: Sun, 7 May 2006 18:37:36 +0800
From: jOe <smartjoe@gmail.com>
Subject: [suse-sles-e] Can't graceful shutdown the server.

Hello all,

We have a brand new server on remote site. The server was running MS
windows server for 2 month and everything is fine. We decided to deploy
SLES9 AMD64 SP3 + latest errata(via YOU) on this server to replace the
original MS windows server.
The server's ACPI is enabled in it's BIOS(systemROM) and ACPI suspend mode
was set to S3(STR).

The problem is we can't shutdown it gracefully. when invoke the command "
shutdown -h now" , the screen shows normal shutdown process and finally
stopped on "System is shutdown immediately..." so our administrator have to
press the power button manually.

I've logined into the system and checked it by the following procedures:

1. cat /var/log/boot.msg|grep ACPI (No error, the ACPI is enabled during
boot process)
2. cat /var/log/messages|grep ACPI ( No error, all the ACPI log message
looks fine)
3. lsmod |grep power (powersave module is loaded)
4. chkconfig --list|grep powersave ( powersaved daemon is enabled and start
when system boot, on level 3 5)
5. yast -> power management ( the power setting is all Ok)
6. powersave -S (invoke this command returned "ACPI" , means the powersaved
detect the system and tell us now we are ACPI supported)
7. upgrade the server systemROM (BIOS) to latest stable version from the
vendor.(ofcoz i also checked the changelog of BIOS history ensure there is
no bug relate to this issue).
8. re-install microsoft windows server 2003 on this server, the system can
be shutdown gracefully.(this means that the hardware and BIOS setting should
be OK).

I just wonder if additonal steps or procedures can help to troubleshoot this
problem?

We'll test RHEL on this server at the end although personally i don't like
to do this because we are benefit from SLES9's strong administration
features.

Regards, 

--
Joe Yu

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