From: Rainer Duffner (rainer_at_ultra-secure.de)
Date: Thu May 11 2006 - 15:19:30 CEST
Message-ID: <446339E2.1050003@ultra-secure.de> Date: Thu, 11 May 2006 15:19:30 +0200 From: Rainer Duffner <rainer@ultra-secure.de> Subject: Re: [suse-sles-e] SLES 10 Open Beta - When?
jonlists@cbsol.com wrote:
> How many people complaining about this officially requested the beta from
> Novell, or a Novell Partner, rather than just expecting to download an
> "open beta" from which Novell would get little or no feedback? What's the
> point of that?
That is, of course, the other side of the truth.
Providing meaningful feedback is difficult. And possibly timeconsuming.
In the past, SuSE cited lack of resources as the primary reason why
betas were only available to a very small amount of customers (and
partners).
I must admit that personally I have no need for SLES10(beta) - I just
feel that if the process of getting "into" the beta-circle would be a
bit easier, some "if I had known that in advance"-situations could be
avoided.
Again, this is also a capacity-problem: Who is going to provide support
to a not-yet-released product?
Does the helpdesk (need to) know about it? What liabillites do arise?
People tend to use BETA-software also in production - and complain to
SuSE and even to the media when it fails.
I can understand why SuSE/Novell wants to avoid such a situation by
working with a well-known and sensible group of beta-testers.
cheers,
Rainer
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