From: Penhale, Jeff (Jeff.Penhale_at_aig.com)
Date: Fri Oct 06 2006 - 07:45:01 CEST
Message-ID: <DFA9B74893F2D611BAD40002A54395920FA26087@xmelmbx1.aig.com> From: "Penhale, Jeff" <Jeff.Penhale@aig.com> Date: Fri, 6 Oct 2006 00:45:01 -0500 Subject: RE: [suse-sles-e] random reboots
"Vendor Specific" tools are primarily designed to run on their hardware/OS
platforms.
If these tools cause problems, then report it to the relevant vendor. These
people know the most about their systems, so their tools should always be
one of the first options.
Vendors will insist on you running their tools before any support issues are
raised with them.
I mean it stands to reason, why bypass IBM support tools when diagnosing a
problem on an IBM box, or HP tools with a problem with HP hardware.
And stability problems will always be a bigger risk with non supported
(vendor guaranteed)tools.
-----Original Message-----
From: Matt Gillard [mailto:Matt.Gillard@colesmyer.com.au]
Sent: Friday, 6 October 2006 12:06 PM
To: suse-sles-e@suse.com
Subject: RE: [suse-sles-e] random reboots
You will find you are not supported by the vendor if you dont run their
tools. As well as not being able to detect hardware problems.
matt
> -----Original Message-----
> From: Alexei_Roudnev [mailto:Alexei_Roudnev@exigengroup.com]
> Sent: Thursday, 5 October 2006 3:53 AM
> To: Shelton, Darren; suse-sles-e@suse.com
> Subject: Re: [suse-sles-e] random reboots
>
>
> (That's why I don't like to install _ANY_ vendor-specific
> _support packs_
> /DELL, HP, etc... - it is always better to avoid them if possible/.
> It is not possible /not to install/ in some cases, but it is _ALWAYS_
> stability risk.)
>
>
> ----- Original Message -----
> From: "Shelton, Darren" <Darren.Shelton@acs-inc.com>
> To: <suse-sles-e@suse.com>
> Sent: Wednesday, October 04, 2006 9:05 AM
> Subject: RE: [suse-sles-e] random reboots
>
>
> > We had problems not only with our SLES machines, but also
> with our redhat
> > machines on either Intel or AMD procs running either 32bit or 64bit
> > versions of the OS. According to our HP support cases,
> version 7.6 is
> > supposed to remedy the problem. We got around our issues by
> just disabling
> > hpasm.
> >
> >
> >
> > darren
> >
> > -----Original Message-----
> > From: Thomas Junier [mailto:Thomas.Junier@medecine.unige.ch]
> > Sent: Wednesday, October 04, 2006 10:45 AM
> > Cc: Matthias Spork; suse-sles-e@suse.com
> > Subject: Re: [suse-sles-e] random reboots
> >
> > On Wednesday 04 October 2006 11:34, Matthias Spork wrote:
> > > Hy,
> > >
> > > you have installed the HP-Support-Pack? You run hpasm?
> >
> > Yes, at least I have hpasmd running:
> >
> > $ ps aux | grep hpasm
> > root 8141 0.1 0.0 92248 1068 ? Ssl 13:17
> 0:26 hpasmd
> >
> >
> > > Please take look
> > > at the output of dmes and /var/log/messages and search for NMI.
> >
> > I grepped for 'NMI' in /var/log/messages, and also in the
> output of dmesg,
> > but did not find anything
> >
> > > You can also check hpimlview.
> >
> > hpimlview reports the following (date columns not included,
> but correspond
> > more or less to the times of the incidents)
> >
> > Class Severity Count
> > Network Adapter Repaired 8257
> > ASR Critical 1
> > ASR Critical 1
> > ASR Critical 1
> > ASR Critical 1
> > ASR Critical 1
> > ASR Critical 1
> > ASR Critical 1
> >
> > I'm not quite sure what could have caused the ASR. I'm
> suspecting that my
> > UPS may have been overloaded. Could that generate these
> ASR? Anyway I've
> > reduced the load on the UPS, and I'll see if changes anything.
> >
> > Thanks very much anyway,
> >
> > Thomas Junier
> >
> >
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