Re: [suse-sles-e] SLES9 Sun X4100 system freeze

From: J.H.M. Dassen (Ray) (rdassen_at_novell.com)
Date: Mon Oct 09 2006 - 22:22:24 CEST


Date: Mon, 9 Oct 2006 22:22:24 +0200
From: "J.H.M. Dassen (Ray)" <rdassen@novell.com>
Message-ID: <20061009202223.GA16902@xinara.org>
Subject: Re: [suse-sles-e] SLES9 Sun X4100 system freeze

On Mon, Oct 09, 2006 at 13:24:19 +0100, Chris Puttick wrote:
> Having a little problem with a critical SLES server. Once in a while it
> stops. Full on stop without warning - no error messages, no preceding
> slowdown, no resources hitting limits.

> Hardware is Sun X4100 (dual AMD dual core, 8Gb RAM), running SLES 9 x64
> SP3

General recommendations which may influence this problem:
* Update the BIOS and other embedded firmware to their current versions
* Make sure all online updates are applied
* Some configurations have ACPI-related problems (which can manifest as
  spontaneous system halts) that can be worked around by using a kernel
  parameter "acpi=oldboot".

> The only consistent issue we can identify is the last entries in the
> messages log imeediately before the failure:
>
> Sep 30 10:42:34 BRILL kernel: hda: irq timeout: status=0xd0 { Busy }
> Sep 30 10:42:34 BRILL kernel: hda: irq timeout: error=0xd0LastFailedSense 0x0d
> Sep 30 10:43:04 BRILL kernel: hda: ATAPI reset timed-out, status=0x80

What's Sun's hardware diagnostics tools' verdict on this system?

HTH,

-- 
Ray Dassen
Technical Support Engineer, EMEA Services Center, Novell Technical Services
Novell, Inc.   Software for the Open Enterprise  http://www.novell.com/open
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