[suse-sles-e] Proper way to get support from Novell?

From: Mike Petersen (mgpeter_at_pcc-services.com)
Date: Fri Sep 08 2006 - 21:21:24 CEST 

From: Mike Petersen <mgpeter@pcc-services.com>
Date: Fri, 08 Sep 2006 14:21:24 -0500
Message-Id: <1157743284.4284.4.camel@sled-admin.iecompany.com>
Subject: [suse-sles-e] Proper way to get support from Novell?

Hi all,

Does anyone know the proper way to get support from Novell? I have
tried in vain to find anything on our "Customer Center".

When SLES9 SP2 was released the Suse portal provided an email link for
support questions - and get this, it actually worked and I used that for
an issue with LDAP (which was consequently broken in SP2 but fixed
shortly after release).

I am in desperate need for them to fix the NFS implementation in SLE 10,
it is a critical bug and a few rollouts are on hold until it is
resolved. I filed a bug -
https://bugzilla.novell.com/show_bug.cgi?id=201373
- but have not received any communication stating that the issue is
being addressed.

BTW - I maintain quite a few SLES10 installs and every one that requires
NFS has this problem.

Thanks for any input,

Mike Petersen
mgpeter@pcc-services.com

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