From: Arun Singh (Arun.Singh_at_novell.com)
Date: Fri Sep 08 2006 - 21:39:51 CEST
Message-Id: <45016493.24BF.0042.0@novell.com> Date: Fri, 08 Sep 2006 13:39:51 -0600 From: "Arun Singh" <Arun.Singh@novell.com> Subject: Re: [suse-sles-e] Proper way to get support from Novell?
Mike,
>
> Does anyone know the proper way to get support from Novell? I have
> tried in vain to find anything on our "Customer Center".
http://www.novell.com/products/server/bundlefaq.html
See section Support for various options.
>
> When SLES9 SP2 was released the Suse portal provided an email link
for
> support questions - and get this, it actually worked and I used that
for
> an issue with LDAP (which was consequently broken in SP2 but fixed
> shortly after release).
>
> I am in desperate need for them to fix the NFS implementation in SLE
10,
> it is a critical bug and a few rollouts are on hold until it is
> resolved. I filed a bug -
> https://bugzilla.novell.com/show_bug.cgi?id=201373
> - but have not received any communication stating that the issue is
> being addressed.
File your request with Novell Tech Support
(http://support.novell.com/eService) and mentioned this bugzilla # to
get proper attention.
-Arun
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