Re: [suse-sles-e] Proper way to get support from Novell?

From: Mike Petersen (mgpeter_at_pcc-services.com)
Date: Wed Sep 13 2006 - 19:58:10 CEST 

From: Mike Petersen <mgpeter@pcc-services.com>
Date: Wed, 13 Sep 2006 12:58:10 -0500
Message-Id: <1158170290.16213.8.camel@sled-admin.iecompany.com>
Subject: Re: [suse-sles-e] Proper way to get support from Novell?

On Tue, 2006-09-12 at 17:51 -0500, jon.johnston wrote:

> Share files across Unix machines...... iFolder, NetStorage, but these
> aren't your traditional share a drive type sharing. Have you looked at
> these? They're typically more used by remote users, but they do allow
> for files to be accessed from anywhere through Webdav.
>
>
> Jon Johnston
> Creative Business Solutions
> IBM, Microsoft, Novell/Suse and Sophos Consulting
> 952-544-1108
> http://www.cbsol.com
> Blog:http://bingo.cbsol.com
>

Thanks for the info.

I did finally get very good support through Novell, I think an actual
developer emailed me back !

Anyway, this NFS issue is a known issue and was fixed toward the
beginning of August, although the fix has not made it into the System
Updates yet. If you are having this issue, you can download a "Kernel
of the Day" from:

ftp://ftp.suse.com/pub/projects/kernel/kotd

and install it on the server (remember to back up your old kernel just
in case). I applied it on a low-utilized server and it seems to take
care of the problems I was having.

Try to get support like this from any other software company (especially
one from Redmond).

Extremely overjoyed,
Mike Petersen
mgpeter@pcc-services.com

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