From: Matthias Eble (matthias.eble_at_mailing.kaufland-informationssysteme.com)
Date: Mon Jan 14 2008 - 11:37:51 CET
Message-ID: <478B3B7F.7000807@mailing.kaufland-informationssysteme.com> Date: Mon, 14 Jan 2008 11:37:51 +0100 From: Matthias Eble <matthias.eble@mailing.kaufland-informationssysteme.com> Subject: Re: [suse-sles-e] Upgrade to SLES9 SP4 results in non-bootable systems when using SATA
Alexei_Roudnev schrieb:
> I believe, that all these statements are overestimation.
>
> Real problem is not in _time to open a ticket_. There is not much to do
> with such thing as _new SP changes drive names_. It is a feature, not a
> bug.
Errm yes, agree.. But: even if support can't do very much, in this
particular case
> And after a few days (!), somebody from Novell confirmed, that he's
> able to reproduce the issue: It now got a L3 (highest priority) bug.
shows me, there's also a problem with ticket handling.
OT:
I opened a ticket because of a system crash a couple of weeks ago. I
didn't even expect much of a result, but support needed sth. like >10
days to tell me that the system is not properly patched (sles9-sp3
default kernel -244) and that HP-MC/Serviceguard also taints my kernel
with Novell's unsupported flag. So better not rely on them.
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